Client Rights & Responsibilities
Inala Community House supports clients from all backgrounds and circumstances. As one of our clients, we are committed to delivering inclusive and relevant services, in a safe and respectful manner.
As a client, you can expect:
QUALITY RESPONSIVE SERVICES
QUALITY RESPONSIVE SERVICES
FAIR AND EQUAL SERVICES
ACCOUNTABILITY
CONFIDENTIALITY
Our commitment to clients.
We are committed to ensuring that clients are safe and supported while engaging with us, this includes upholding legal and human rights. We are also committed to ensuring that clients are protected from harm, abuse, neglect or exploitation.
As an organisation which is funded to deliver services on behalf of the Queensland Government, we acknowledge the principles within the Multicultural Queensland Charter. We uphold and promote; Queensland: an age-friendly community Framework and also, All Abilities Queensland: opportunities for all State Disability Plan 2017-2020.
We are committed to delivering quality services, and encourage feedback and complains from clients. To provide feedback on a service or program, click here.
Our clients commitment to us.
We want to create a safe, supportive and empowering community for our clients. In return, we expect that our clients:
- Treat our staff, volunteers and others with respect
- Act in a manner which ensures the safety of yourself and others
- Provide accurate information to enable us to assist you appropriately
- Provide notice if you can’t attend a scheduled meeting
- Notify us if your circumstances change (including contact details)
If you have any questions, or would like additional information. Please complete the form below.